- Delivery Director works to maintain good customer relationships and improve the company's services to maintain customer satisfaction.

- The Delivery Director is responsible for making sure that services are being seamlessly delivered to the client.

- Is in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.

- Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

- Ability to manage big programs or accounts as well as Portfolios is a good plus.

- Managing globally distributed engineering and project teams, simultaneously delivering implementation and support projects using Agile methodologies according to the Service / Work Orders (SO) or Contract Execution Plans (CEP) in place with Clients, SLA, Budget, Quality, and Customer Satisfaction.

- Tech StackGenAI(mandate) and Data or Cloud Modernisation.

- Managed large enterprise projects (Fixed bid or T&M) Preferred someone who worked at onsite and managed customers from US/Europe.

- Setting up, maintaining, and improving reliable delivery processes in accordance with industry best practices and corporate PMO standards.

- Increase transparency of the delivery organization by regularly and accurately reporting status.

- Delivering projects on time, within budget, monitor and control the quality and other project constraints/baselines according to the initial planning and according to client expectations.

- Support bid teams on strategic new opportunities with the support of Project Managers, contribute to pre-sales activities.

- Participate actively in the Delivery governance and optimization (reporting and monthly committee).

- Contributing to Company's Business development and organizational standards implementation.

- Identifying customer needs and overseeing service delivery within the business context.

- Establishing efficient communication channels between Grid Dynamics project teams and client organisations.

- Expanding the team by finding and attracting talent from the market and growing people internally.

- Defining and implementing training and knowledge sharing programs.

- People management.

- Engineering background is MUST.

- The Delivery Director position requires excellent leadership, people management, and problem-solving skills.

- The innovative nature of Grid Dynamics demands extensive practical knowledge of efficient software engineering processes combined with an ability to adapt and learn quickly.

Specific qualifications for the position include:

- Experience in developing distributed high loaded systems is a plus.

- Proven track record of creating and managing globally distributed delivery teams for an international customer.

- Excellent understanding and practical experience with modern project management methodologies and software engineering processes.

- Track record of attracting and retaining top talent.

- Excellent communication, leadership, organizational, negotiation and client management skills.

- Strong teamwork skills and attention to detail.

- Operational ability in a diverse, large-scale environment.

- Fluent English.