GreyLabs AI - Program Lead - Artificial Intelligence

About the Role:

GreyLabs AI is a leading B2B SaaS provider specialising in speech analytics solutions for BFSI companies. We are looking for an experienced, results-driven AI Program Manager to join our dynamic team.

Total Experience: 5 - 10 years

What you will do:

- Own projects end-to-end: You are accountable for client success, from kickoff to go-live. If its your project, you drive it.

- Lead client interactions: Meet clients (often in-person), deeply understand their business challenges, and propose tailored solutions using our platform.

- Translate client needs into actions: Create detailed project plans, presentations, and implementation playbooks. Your output should provide clear, actionable direction for both internal and client teams.

- Drive integrations: Lead conversations around integrations and client tech compatibility. Youll work closely with client tech teams and our engineering team to make integrations smooth.

- Anchor POC and onboarding journeys: Youll engage with clients at two critical stages Proof of Concept (POC) and Onboarding. You must demonstrate tangible value in both phases.

- Lead without authority: We believe in individual leadership first and management second. You are expected to influence outcomes, not wait for instructions.

- Track and communicate milestones: Maintain regular updates on timelines, risks, and blockers. Keep all stakeholders informed and accountable.

- Ensure quality delivery: Be the first line of quality control. Validate configurations, check client feedback, and ensure were delivering what was promised.

Ideal Profile:

- 58 years of experience in project delivery, client success, or product implementation, preferably in a BFSI or SaaS environment.

- Demonstrated experience of managing client-facing projects independently.

- Strong problem-solving mindset you proactively resolve issues, not escalate them.

- Exceptional communication and presentation skills you can talk business with CXOs and tech with developers.

- Hands-on experience with API or system integrations is a big plus.

- Comfortable working in a fast-paced, ambiguous startup environment.

- Prior experience working with AI/analytics platforms is preferred but not mandatory.

- Bachelors degree required and/ or MBA or technical background (CS/IT).

What We Offer:

- Competitive salary and performance-based incentives.

- An opportunity to work with a rapidly growing company in the AI space.

- Exposure to cutting-edge AI technologies and their applications in the BFSI industry.

- A collaborative and dynamic work environment.