GrayQuest - Product Manager

Role Overview:

We are seeking an experienced Product Manager to drive the evolution of GrayQuest's core education-fee platform and EMI-financing platform. This role demands a product-focused professional who can enhance user experiences across our 7,000+ institution network, optimize payment and lending flows, and build scalable product systems. You will own key product initiatives that directly impact platform adoption, transaction growth, and customer satisfaction

Key Responsibilities:

Product Development & Execution:

1. Parent Experience: Optimize the end-to-end parent journey from fee discovery to EMI completion, ensuring transparency and ease of use

2. Institution Success: Design product features that increase value for educational institutions, including better reporting dashboards, reconciliation tools, and fee collection analytics

3. Partnership Integration: Work with banking and NBFC partners to streamline loan origination processes and improve underwriting experiences

4. Technical Product Management: Collaborate with engineering teams to build scalable systems, optimize payment processing, and ensure platform reliability at growing transaction volumes

5. Regulatory Compliance: Translate RBI guidelines (Digital Lending Guidelines, LSP requirements) into compliant product flows and user interfaces

Performance Optimization:

1. Conversion Analytics: Monitor and optimize key product metrics including EMI adoption rates, payment success ratios, and user engagement across the platform

2. Product-Market Fit: Continuously refine product offerings based on institutional feedback, parent behavior data, and market research to strengthen competitive positioning

You will be a good fit if you bring in:

Technical & Analytical Skills:

1. Strong analytical capabilities with experience using data to drive product decisions and optimize user funnels

2. API and integration experience with payment gateways, banking systems, and third-party financial services

3. User research and design thinking expertise to create intuitive experiences for diverse user segments

Domain Knowledge (good to have):

1. Financial services background with understanding of EMI products, payment processing, and regulatory compliance (RBI, NPCI guidelines)

2. 3+ years of experience in product management.

3. B2B platform experience with multi-sided marketplace or embedded finance products preferred

What We Offer:

1. Pivotal role in scaling India's leading education-fintech platform

2. Direct impact on product strategy and market expansion, with autonomy to drive innovation across the platform

3. Dynamic environment that values product excellence, data-driven decision making, and customer-centric innovation