- Lead all analytics and MIS of customer inbound queries - track SLA performance by agent and provide feedback on performance metrics - Lead all analysis and dashboards on customer outbound engagement - prepare reports on outcomes and track efficacy/ROI of initiatives - Manage analytics with respect to our social presence and ratings/ comments; track trends; - Launch NPS surveys and other customer research and derive insights from results tabulation - Engineer/ Commerce / BCA etc by education - 1-2 years good experience in leading MIS charters in other organisations. - Strong knowledge of excel ; strong math skills - Good communication skills; has ability to interact confidently with customers as required

Bangalore

Gourmet Garden - Analyst - CX Data/MIS 

Job Description for Gourmet Garden - Analyst - CX Data/MIS  in Gourmet Garden in  Bangalore for (1-2) years of experience. Apply Now!