Company Overview: GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved. From starting personalized credit consulting in 2023 to now, empowering over 1 million users to take control of their credit health, we are one of Indias fastest-growing credit score & credit management apps. We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on a 1x to 100x journey. Were building a team that shares our vision of transforming how India manages credit. Role Overview: The Operations Manager will be directly responsible for meeting monthly sales targets through large-scale telecalling operations. The ideal candidate has a consistent, proven track record of achieving or exceeding sales targets month-on-month and has experience in building, managing, and scaling large inside sales teams in a high-growth, high-pressure environment. Key Responsibilities: Sales Target Ownership & Delivery - Take full ownership of revenue targets and ensure consistent achievement month over month. - Closely monitor sales funnel metrics, call volumes, conversions, and productivity KPIs. - Motivate, guide, and enable the team to drive daily performance and maintain a winning mindset. Team Leadership & Scaling - Lead and manage a growing team of 200500+ telecallers through a structured hierarchy of Team Leaders, QAs, and Trainers. - Build a performance-driven culture with clear KPIs, real-time feedback, and result-linked incentives. - Rapidly scale up the team in coordination with recruitment and training teams. Process Excellence & Productivity - Implement structured SOPs, talk tracks, and quality guidelines to ensure process consistency. - Optimize lead distribution, dialer strategy, and CRM efficiency for maximum conversions. - Use data-driven insights to identify gaps and take corrective actions swiftly. Performance Management & Coaching - Review daily, weekly, and monthly team/individual performance and intervene when needed. - Conduct regular huddles, performance reviews, and targeted coaching sessions for low performers. - Drive adoption of sales best practices across the team. Compliance & Governance - Ensure 100% adherence to regulatory and internal compliance standards across all sales activities. - Address customer escalations and ensure resolution within defined SLAs. Reporting & Cross-functional Collaboration - Deliver detailed performance reports and forecasts to leadership. - Collaborate with Product, Marketing, Tech, and HR teams to align operational goals with broader business strategy. Requirements: - Education: B.Tech / Quant graduate (MBA preferred) from Tier 1 and Tier 2 colleges - Experience: 8-12 years in telesales/inside sales leadership, preferably in EdTech, FinTech, BFSI, eCommerce - Proven Record: Must have consistently met or exceeded sales targets in previous roles. - People Management: Experience managing large teams (200+ agents) and scaling to 500+. - Analytical Skills: Strong data orientation with the ability to derive insights and take swift action. - Tech Savvy: Familiar with dialers (Ameyo, Exotel, Tata Tele), and Excel/Google Sheets. - Mindset: High ownership, target-driven, thrives under pressure, and is comfortable in fast-moving environments.

Bangalore

Goodscore - Telecalling Operations Manager 

Job Description for Goodscore - Telecalling Operations Manager  in ARTHVIT 1809 TECH PRIVATE LIMITED in  Bangalore for (3-8) years of experience. Apply Now!