About Company: Goldsetu is a full stack SAAS led marketplace for jewellery supply chain. Our mission is to empower unorganised jewellery retailers to manage and grow their business through digital tools, solutions, and access to efficient supply chain. Role : We are looking for a motivated and talented individual to lead the customer success team for Goldsetu. Responsibilities : - Design, develop and automate the customer success processes and framework - Manage the customer success team to ensure smooth and on-time customer onboarding, order processing, order fulfillment, and revenue realization - Coordinate with the sales team for smooth onboarding and servicing of the merchants - Coordinate internally for prompt resolution of any merchant complaints and ensure the best possible customer experience possible - Manage and track the funnel for end-to-end ordering and delivery funnel - Regularly interact with merchants to gather their feedback and understand their current and future requirements Required Qualifications and Attributes : - 3+ years of customer success leadership experience with an e-commerce or a B2B company - Good communication skills - Thoughtful and empathetic by nature

Noida

Gold Setu - Manager - Customer Success 

Job Description for Gold Setu - Manager - Customer Success  in Gold Setu in  Noida for (3-8) years of experience. Apply Now!