Description:

About GoKwik.

GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement.

Today, GoKwik enables over 15,000+ merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered infrastructure.

Backed by RTP Global, Z47, Peak XV, and Think Investments and bolstered by a $13 million growth round in June 2025 (total funding: $68 million), GoKwik is scaling aggressively across India, the UK, Europe, and the US.

Why This Role Matters:

Identity and engagement sit at the core of how digital commerce converts visitors into loyal customers.

As Product Manager for Identity, Engagement & Growth Infra, youll build the systems that power personalization, unlock retention, and enable monetizable audience cohorts.

This is one of GoKwiks most strategically critical charterscentral to our AI-powered commerce stackwhere identity resolution, segmentation, and activation converge to drive growth and GMV.

What Youll Own:

- Strategy & Roadmap Define and evolve the product vision for identity resolution, user engagement, and monetization infra across web, app, and marketing surfaces.

- Product Development Build scalable systems for seamless login, personalized nudges, engagement modules, and ad-ready cohorts using AI-powered segmentation.

- Revenue Enablement Drive higher conversions, improve returning user retention, and create performance-ready cohorts for monetization.

- Cross-functional Collaboration Work with engineering, design, data, GTM, and merchant success teams to ship impactful features and integrations at scale.

- Customer Experience Deliver frictionless login and real-time personalization that reduce friction and enhance engagement.

- Metrics & Data Define and monitor KPIs like identification rate, returning user CVR, engagement CTR, ad cohort quality, and monetization impact; use experimentation and analytics to iterate fast.

- Go-to-Market Enablement Support launches, drive adoption across merchants, and create enablement material for onboarding and education.

Who You Are:

- Product Strategy: 2 - 4 years of experience managing high-scale digital products, with a focus on growth, identity, or complex interaction layers.

- Technical Literacy: Hands-on experience with APIs, web/mobile SDKs, and the practical application of LLMs for intent mapping and personalization.

- Analytical Rigor: Proficiency in using experimentation and journey analytics to move core KPIs such as Identification Rate and Conversion Value.

- Systems Thinking: The ability to design modular, "headless" systems that maintain performance and brand-specific context across a massive merchant ecosystem.

- AI Application Experience in building AI products around recommendation, personalisation or customer profiling.

Why GoKwik:

At GoKwik, youll build core infrastructure that defines how the next generation of commerce identifies, converts, and retains customers.

Youll operate with high ownership and autonomy in a fast-scaling environment, backed by a culture that values speed, experimentation, and impact.

This role offers visibility, scale, and the opportunity to build products used by thousands of merchants and millions of shoppers across the globe.