GoKwik Reviews by Employees

Product Manager

About GoKwik GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments and bolstered by a $13 million growth round in June 2025 (total funding: $68 million), GoKwik is scaling aggressively across India, the UK, Europe, and the US. Why This Role Matters Our merchants are at the center of everything we build. As Associate Director - Customer Success, you'll own strategic relationships with enterprise merchants and directly shape how they grow with GoKwik. From building trust-based partnerships to driving cross-functional problem solving, you'll play a critical role in ensuring our merchants not only stay but thrive. You'll also scale a high-performing team that redefines what "merchant-first" success looks like in India's fastest-growing eCommerce ecosystem. What You'll Own 1. Merchant Growth & Relationship Management - Own strategic relationships with top enterprise merchants - be their first call, last call, and everything in between. - Build long-term trust-based relationships, not just transactional connects. - Identify expansion opportunities and drive upsell/cross-sell as second nature. 2. Team Leadership & Scale Building - Start small: mentor, coach, and grow a high-performance merchant success team. - Roll up your sleeves when needed - this is a true player-coach role (read: no ivory towers). - Set the bar for excellence in merchant engagement, support, and growth. 3. Merchant-First Problem Solving - Deep dive into merchant challenges and design solutions. - Work cross-functionally with Product, Growth, and Tech to solve real merchant problems. - Be the voice of the merchant in every internal room you walk into. Who You Are - 7-10 years of Customer Success, Account Management, or Enterprise Sales experience. - Preferably from SaaS / Fintech / Payments / E-commerce enablement background. - Proven experience handling Enterprise Merchants and keeping them happy, growing, and sticky. - Player-coach mindset - you can lead, but you also love being on the ground. - High on hustle, empathy, and follow-through. - Strong commercial acumen - you understand both relationship management and P&L. - Comfortable with ambiguity - because startups don't come with SOPs. Why GoKwik? - At GoKwik, we aren't just building tools - we're rewriting the playbook for eCommerce in India. - Work with a high-density talent team building India's checkout, payments, and conversion backbone.

Gurgaon/Gurugram

GoKwik -  Associate Director - Customer Success Manager 

Job Description for GoKwik -  Associate Director - Customer Success Manager  in GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED in  Gurgaon/Gurugram for (7-10) years of experience. Apply Now!