GoKhana - Operations Manager

Roles & Responsibilities:

Must have Product knowledge:

- SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format.

- Attend mandatory training sessions as & when held by the head office.

- Conducting operations training and ensuring that the team are competent in Operations.

- Understand & meet Client Services deliverables.

- To provide Training to vendor Staffs on POS operating process and to train the team on POS/ APP trouble shooting, Inventory management, Menu planning, Communication and Service acumen.

- Maintain MMRS and MOM.

Prerequisites:

- Bachelors in any degree, preferably Bachelor's in Hotel Management.

- Good command over both written and spoken English.

- Keen eye for hygiene, cleanliness, grooming, health and safety.

- Excellent knowledge of food & beverage service.

- Well versed with Microsoft office such as Microsoft word, excel, ppt, etc.