Description:
This role appears to be an operational management position within the food service or hospitality sector that requires exceptional soft skills and direct industry experience.
Here is the detailed job description, structured to highlight both the required behavioral traits and the non-negotiable professional qualifications.
Operations & Business Relationship Manager (Food Service Focus)
Role Overview:
We are seeking a highly motivated and impactful Operations & Business Relationship Manager to drive execution excellence and foster strong, productive partnerships. This is a critical role that demands a unique combination of assertiveness, relational intelligence, and operational compliance expertise. The successful candidate will be the eyes and ears on the ground, ensuring operational standards are met and business relationships thrive.
Core Responsibilities:
- Relationship Management: Actively form and foster strong, positive relationships with internal and external business partners, vendors, and stakeholders to ensure seamless collaboration and alignment.
- Operational Execution: Drive operational success with a persistent and assertive attitude, ensuring projects and tasks are completed efficiently and standards are consistently met.
- Conflict Resolution: Handle complex situations and professional conflict adeptly and objectively, mediating disputes and finding professional, rapid resolutions that maintain business continuity.
- On-Ground Reality & Action: Connect directly with on-ground operational realities, enabling quick, decisive, and data-informed actions to resolve immediate challenges and improve workflows.
- Data Analysis & Reporting: Regularly identify, understand, process, and analyze operational and compliance data to identify trends, gaps, and opportunities for process improvement.
- Impact Creation: Exhibit a self-driven, motivated attitude to consistently go beyond standard expectations, creating significant, measurable impact across functional areas.
The Ideal Candidate Profile (Qualities):
The selected individual must embody the following essential behavioral traits:
- Assertiveness and Persistence: Possesses an uncompromising attitude toward task completion and driving outcomes, ensuring work is completed accurately and on schedule.
- Relational Intelligence: Highly amicable with a proven ability to form and effectively foster long-term business relationships with diverse stakeholders.
- Professional Conflict Handling: Demonstrates maturity and professionalism in managing disagreements and high-pressure situations, focusing on objective resolution over personal bias.
- Decisive Action: Capable of quickly connecting with operational realities to make and execute swift, decisive, and necessary decisions.
- Data Acuity: Proven ability to identify, understand, and reliably process operational data for decision-making and reporting.
- Impact Driven: Self-motivated, proactive, and driven by a genuine desire to create a visible impact and continually exceed job requirements.
- Integrity: Exhibits unwavering professional conduct, respect for co-workers, and a foundation of honesty and sincerity in all professional dealings.
Mandatory Requirements:
- Professional Background: Must possess a core background and qualification in Hotel Management (or a closely related hospitality field).
- Experience: A minimum of 4-6 years of progressive professional experience is required.
- Certification: Must be FOSTAC (Food Safety Training and Certification) trained and certified.
- Language: Proficiency in the local language of the region being managed is mandatory for on-ground communication and relationship building.
- Advantageous Experience: Previous experience in the Food-tech sector (e.g., experience with logistics, online ordering platforms, or centralized kitchen operations) is an added advantage.
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