Base Location - Mumbai

Travelling involved to all Godrej Venture's sites PAN India

Role Overview:

The Head of Property Management will lead the strategic, operational, and experiential management of commercial offices, shared services, managed offices spaces and F&B retail zones. This role is responsible for ensuring seamless transitions from construction to operations, delivering superior client experiences, driving operational excellence, and embedding ESG principles across the portfolio.

Key Responsibilities:

1. Transition & Handover Management

- Coordinate with construction/project teams for snagging, commissioning, and defect management.

- Establish handover protocols and readiness checklists for client occupancy.

- Ensure timely activation of services and systems post-construction.

- Ensure fitout management and seamless transition of occupants from fitout phase to operations.

2. Operational Efficiency & Service Excellence

- Ensure that all properties are maintained to the highest standards, with a focus on safety, sustainability, and tenant satisfaction.

- Oversee the selection and management of third-party service providers, including maintenance, security, and cleaning contractors.

- Implement and monitor preventative maintenance programs to extend the life of building systems and reduce operational costs.

- Ensure KRA and KPA are defined for all operational aspects and tracked for performance monitoring.

3. Compliance, Safety & Risk Management

- Ensure full compliance with statutory regulations, fire safety norms, and building codes.

- Conduct regular audits and risk assessments across properties.

- Ensuring health and life safety regulations/ manuals are adhered on all site

- Implement emergency response plans and safety drills.

- Maintain documentation and reporting for regulatory and internal governance.

- Ensure occupant offices compliance and timely renewal of compliances.

4. ESG & Sustainability Performance

- Drive ESG initiatives including energy efficiency, waste management, and water conservation.

- Ensure buildings meet green certification standards (LEED, IGBC, WELL).

- Monitor and report ESG metrics; align operations with corporate sustainability goals.

- Promote inclusive, safe, and healthy environments for occupants and staff.

- Develop and implement and adhere to SOPs for all property management functions as per industry standards

- Leverage technology platforms to optimize operations and reporting.

5. Financial & Budgetary Control

- Prepare and manage annual operating and capital expenditure budgets for all properties under management.

- Establish financial controls and reporting mechanisms to ensure transparency, accuracy, and accountability.

- Monitor and analyze operating costs, identify cost-saving opportunities, and implement efficiency measures without compromising service quality.

- Oversee rent collection, CAM charges, and other receivables, ensuring timely invoicing and reconciliation.

- Track financial performance of each asset, including PCL analysis, variance reporting, and forecasting.

- Ensure timely vendor payouts and timely collection of dues.

6. Stakeholder & Client Experience Management

- Serve as client interface for ensuring high satisfaction and proactive issue resolution.

- Lead tenant onboarding/offboarding processes with a focus on seamless transitions.

- Implement feedback mechanisms and engagement programs to enhance tenant relationships.

- Collaborate with leasing, design, and fit-out teams to align property services with client expectations.

- Ensure seamless exit of tenants and handover back to Godrej.

7. Team Leadership & Cross-functional Collaboration

- Lead and mentor a team of property managers, facility executives, and support staff.

- Collaborate with internal teams including leasing, projects, legal, finance etc

- Represent property management in strategic planning and leadership forums.

- Ensure adequate trainings programs, R and R are conducted for the team members.

Technical & Functional Competencies:

- Expertise in building systems (HVAC, MEP, BMS), asset lifecycle, and maintenance protocols.

- Experience in managing transitions from construction to operations.

- Strong understanding of ESG frameworks and sustainability certifications.

- Proficiency in property management software and digital tools.

- Financial acumen and contract management skills.

Qualifications & Experience:

- Bachelor's degree in engineering, Real Estate, Facilities Management, or related field. MBA preferred.

- 17-20 years of experience in property/facilities management, with at least 5 years in a leadership role.

- Proven experience in managing Grade A commercial office spaces and retail environments.

- Strong leadership, communication, and stakeholder management capabilities.