GoComet - Strategic Account Manager

- As a Strategic Account Manager, you'll take charge of strategic enterprise accounts, ensuring high-value client relationships, revenue growth, and exceptional service delivery.

- This is a customer-facing, quota-carrying role with immense growth potential.

Responsibilities:

Client Relationship Management:

- Act as the primary point of contact for strategic enterprise clients.

- Build long-term, trust-based relationships by understanding client needs and ensuring satisfaction.

Strategic Planning and Account Growth:

- Develop and execute tailored account strategies to achieve revenue goals.

- Identify upsell and cross-sell opportunities to maximise client value.

Customer Success Focus:

- Drive client retention and satisfaction by ensuring timely communication, issue resolution, and delivering consistent service excellence.

Revenue Ownership:

- Meet or exceed quarterly/annual revenue targets through proactive account management and opportunity identification.

Internal Collaboration:

- Partner with sales, product, engineering, marketing, and support teams to create a unified approach to customer success and business outcomes.

Reporting and Analytics:

- Track account health, generate actionable insights, and report key metrics to stakeholders.

- Use data to drive strategic account decisions.

Contract Management:

- Lead contract renewals and negotiations, ensuring win-win outcomes for clients and GoComet.

Market and Competitive Insight:

- Stay ahead of market trends, competitor offerings, and logistics innovations to offer valuable insights to clients.

Requirements:

- 5+ years of experience in enterprise account management, customer success, or sales roles (preferably in SaaS or supply chain/logistics tech).

- Proven track record of hitting/exceeding revenue and customer satisfaction goals.

- Excellent communication, negotiation, and interpersonal skills.

- Self-starter with the ability to work independently in a remote-first team.

- Strong analytical skills and a data-driven mindset.