Job Descriotion:
Key Responsibilities:
Strategic Implementation & Program Governance:
- End-to-End Leadership: Oversee the full project lifecycle for high-ticket enterprise clients, ensuring alignment with large-scale corporate objectives.
- Process Architecture: Map complex global logistics processes (SOPs, flow charts) and align them with GoComet's multi-modal platform.
- Gap & Risk Analysis: Conduct deep-dive gap analyses and provide strategic recommendations to enhance operational efficiency for global enterprises.
Enterprise Relationship Management:
- C-Level Engagement: Foster and maintain long-term relationships with CXOs, COOs, and senior supply chain heads.
- Onboarding & Health: Serve as the primary point of contact for enterprise stakeholders, monitoring account health scores and driving high-level product adoption.
- Value Realization: Proactively identify business challenges and provide data-driven solutions to maximize the client's ROI.
Reporting & Cross-Functional Leadership:
- Executive Reporting: Provide high-level monthly and quarterly status updates to internal leadership and client stakeholders.
- Metric Tracking: Manage key performance indicators (KPIs) including implementation success rates and project delivery quality.
- Innovation Catalyst: Work cross-functionally with Product and Tech teams to funnel enterprise-level feedback into the product roadmap.
Requirements:
Must-Have Skills & Qualifications:
- Experience: 4-5+ years of experience in Program Management, Business Analysis, or Management Consulting (specifically handling enterprise-level software implementations).
- Technical Literacy: Mastery of project management methodologies and tools like JIRA, Asana, or Trello.
- Data Driven: Exceptional ability to analyze complex data sets, derive strategic insights, and present findings to executive audiences.
- Communication: Elite stakeholder management skills with the "emotional intelligence" required to navigate high-pressure enterprise environments.
- Tools: High proficiency in MS Excel and experience with enterprise documentation.
Bonus Points:
- Deep expertise in the global logistics and supply chain industry.
- Proven track record in digital transformation or business process automation for Fortune 500 companies.
- Familiarity with CRM ecosystems such as Salesforce, HubSpot, or Zoho.
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