GoComet - Associate - Product Operations

Key Responsibilities

- Drive Continuous Improvement

- Support the product team by encouraging continuous improvement and helping establish and maintain best practices across the team.

- Monitor Product Health and Progress

- Track and notify the team of major issues or blockers (e.g., product usage, health indicators, missed OKRs).

Note: You are not responsible for resolving these issues, only identifying and escalating them.

- Track Completion of Key Initiatives

- Notify relevant stakeholders when product improvement or cross-functional initiatives are completed.

- Surface any delays or missed milestones to the Head of Product.

- Tool Management - Manage and maintain tools used by the product team (e.g., JIRA, Confluence, Notion, etc.).

- Ensure consistent usage and tool hygiene.

- Maintain Up-to-Date Processes

- Ensure all product-related processes are current, clearly documented, and accessible to the team.

- Team Onboarding and Enablement

- Assist in onboarding new product team members by managing training material and ensuring quality and completeness.

- Regularly update and distribute learning materials - especially after workshops or process updates.

Knowledge Management:

- Ensure team members are kept up to date with the latest resources available through Learning Management Systems (LMS) or L&D tools.

- Maintain comprehensive and well-organized internal documentation.

Escalation and Accountability:

- Escalate to the Head of Product if any process, documentation, training, or deliverables are not being fulfilled in a timely manner

What We're Looking For:

- 1-3 years of experience in product operations, business operations, or project coordination

- Excellent organizational and communication skills

- A proactive mindset and ability to spot inefficiencies or gaps

- Strong familiarity with collaboration and tracking tools (e.g., Notion, JIRA, Confluence, LMS platforms)

- A process-oriented thinker with an eye for detail

- Experience working with product or cross-functional teams (preferred but not mandatory)