Gnani.ai - Technical Project Manager - AI/GenAI

- We are seeking a driven and seasoned AI Project Manager with 8-12 years of proven experience in project delivery, customer engagement, and stakeholder management.

- The ideal candidate will have a solid background in product companies, exposure to AI-driven solutions, and a strong understanding of Indian enterprise customers.

- This role demands ownership of end-to-end project delivery from planning and customer interfacing to execution and deployment while working closely with cross-functional teams, including Product Managers, Engineering, and Customer Success.

- You will be instrumental in ensuring customer satisfaction, timely delivery, and alignment with business goals.

- The person in this role is expected to look externally to identify best-in-class delivery models, understand complex customer requirements, and drive multiple projects that improve customer experience and business outcomes.

- The SPM will play a pivotal role in managing AI-integrated product deliveries, working alongside engineering and design teams, and ensuring that the final solutions meet client expectations and organizational standards.

Key Responsibilities

- Own the full lifecycle of enterprise project delivery with a focus on AI-based product implementations.

- Serve as the key point of contact for customer communication, ensuring expectations are well managed and consistently met.

- Lead customer onboarding, requirement gathering, and post-go-live support for Indian enterprise clients.

- Drive project governance timelines, scope, risk management, resource planning, and reporting.

- Collaborate with internal product teams to ensure business goals align with client outcomes.

- Translate customer feedback into actionable insights for future product enhancements.

- Work closely with product and engineering on delivery roadmaps and agile execution.

- Facilitate delivery of scalable, repeatable, and quality solutions within defined time and budget.

- Ensure high standards of compliance, documentation, and stakeholder communication.

Candidate Persona

- 8-12 years of Project Management experience in technology companies.

- Proven experience handling enterprise-level Indian customers, understanding their business culture and delivery expectations.

- Strong exposure to AI/ML-based product implementations or integrations.

- Deep understanding of Agile/Scrum delivery practices.

- Demonstrated ability to lead multi-disciplinary teams and manage large-scale project delivery.

- Skilled in using tools like JIRA, Asana, or MS Project to drive delivery metrics and transparency.

- Exceptional stakeholder management, communication, and problem-solving abilities.

- Comfortable with fast-paced environments, ambiguity, and balancing strategic thinking with execution.

- PMP/PRINCE2 certification is a plus