Global Vendor Relationship Manager - BFSI

Description:

- 7 years + experience in supplier contracting, risk assessment, information security review process is required;

- IT vendor management and/or procurement of IT software spend highly preferred

- Project Management skills preferred

- Clear, concise, and influential verbal and written communication skills are required

- Strong problem solving skills required

- University or college degree in Business Management, Economics, Finance, IT, or a related field; MBA is a plus.

What you will need to succeed:

- Relevant Industry Experience: A background in IT Software, IT infrastructure, Finance/Insurance Operations is preferred.

- Supplier & Stakeholder Relationship Management: Exceptional interpersonal skills to build and maintain trust-based relationships with both our vendors and internal stakeholders, fostering collaboration, alignment, and continuous improvement.

- Risk & Compliance Management: Experience identifying, assessing, and mitigating risks while ensuring compliance with legal, risk, information security and other standards.

- Analytical and Problem-Solving Skills: A proven ability to interpret data, identify trends, and resolve issues to improve performance and enhance supplier efficiency.

- Contract Management Expertise: Demonstrable post-deal contract management experience, including ensuring adherence to contract terms and managing a vast portfolio of IT contracts renewal.

- Commercial Acumen: Proven ability to deliver cost efficiency and added value from contract management, with a sound understanding of financial and business principles.

- Communication: Solid communication skills (Verbal & written) and experience working with global counterparts in North America and Asia.

- Mindset of Continuous Improvement.

This role reports to Director of Transformation, Global Procurement & Payment.

What you will do:

- Vendor Performance: Monitor, evaluate, and report on the performance of vendors against contractual KPIs and Service Level Agreements (SLAs). This also includes meeting with Vendors on new services (and joining the dots across organization) , terminations, SLA interruptions, etc. and mapping out action plans

- Risk & Compliance: Identify and mitigate operational risks associated with third-party providers, ensuring compliance with policies.

- Relationship Management: Act as a key liaison between internal teams and external vendors to foster collaborative partnerships. Alongside this role involves collaborating with GPP Category & Sourcing and taking the lead on the governance, legal, etc. pieces

- Contractual Oversight: Manage and track vendor contracts, ensuring accuracy in the database and compliance with agreed terms.

- Process Improvement: Identify opportunities to optimize vendor services, enhance efficiency, and reduce costs by leveraging including but not limited to data, stakeholder feedback and external sources.

- Stakeholder Management- Understand business needs and act as a liaison to ensure a strong client experience and business performance. In addition to business develop and maintain strong relationships with key stakeholders ( legal, ORO, finance, etc.).