Customer Service Lead for Global School Foundation About Global Schools Foundation: Founded in 2002, Global Schools Foundation is a Singapore-headquartered, community-oriented education institution whose mission is to cultivate and nurture young minds into global leaders of the future and is significantly contributing to achieving significant learning outcomes for every child. In the last two decades, the Foundation has grown to 35 campuses in 11 countries. Our seven international schools are spread across Southeast Asia, the Middle East, South Asia, and East Asia. Global Schools Foundation (GSF) is an education pioneer with a network of premier international schools. The Foundation schools infuse the best educational approaches from around the globe into a unique pedagogy which imparts value-based learning that goes beyond academics. The 35 GSF schools are spread across 11 countries in ASEAN & South Asia, Middle East and India which provide world class education to over 31,000 students from 70+ nationalities. The schools offer various curricula, including IB, Cambridge and CBSE. JOB LOCATION- Noida KEY RESPONSIBILITIES : - The incumbent will be responsible for Developing and implementing process improvements plans to increase efficiency in customer service operations. He/ She will report functionally to Global Sales Head and administratively to India Geo Head. - Will lead a Pan India team of agents located at Noida HO and other locations for customer interface - Shall be responsible for hiring and onboarding agents for customer service that are voice, IT and email support for customer interface - Responsible for training and development of team - Will lead a full customer relationship structure of supervisors and agents reporting to them - Responsible for input and out put parameters like number of agents active, calls and tickets handled, output of agents - Responsible for day to day and running and management of customer relationship Centre centralized and decentralized - Responsible for logistics and management of customer relationship Centre. QUALIFICATION: Any Graduate / Post Graduate with minimum 12 years of relevant experience.

Noida

Global India School Foundation - Lead - Customer Service 

Job Description for Global India School Foundation - Lead - Customer Service  in Global Indian School Education Services Pvt. Ltd. in  Noida for (12-15) years of experience. Apply Now!