- The Global Head of SAP Delivery Services is the executive leader responsible for shaping, scaling, and governing the end- to- end delivery of all offshore SAP services for all regions.

- This role oversees global delivery strategy, solution excellence, delivery governance, resource levels, availability, deployment management and ongoing customer support and successes.

- You will lead a multi- disciplinary, Multi -Region organisation of Functional consultants, architects, offshore/onshore delivery teams, Analytics, Development and Testing practices, ensuring consistent, high- quality outcomes across S/4HANA transformations, ECC migrations, AMS, and industry- specific SAP solutions, including Tax and Revenue Management.

- The ideal candidate will be able to show a total commitment to quality using leading edge tooling and methods and to be obsessed with quality.

- This is a pivotal role for a consulting organisation seeking to expand its SAP footprint, strengthen delivery capability, and drive profitable growth.

Key Responsibilities:

- Contribute to the definition and execution of the global SAP delivery strategy aligned to corporate goals and market demand.

- Build and evolve a scalable and flexible global delivery model (onshore, nearshore, offshore).

- Drive innovation across SAP offerings, including S/4HANA, RISE with SAP, BTP, and industry cloud solutions alongside all the evolving tooling around AI.

- Partner with executive leadership to shape go- to- market strategy and solution portfolio.

- Establish and enforce global delivery standards, methodologies, and quality frameworks with the appropriate tooling.

- Oversee delivery of all SAP service lines and initiatives, ensuring they meet scope, budget, timeline, and quality expectations.

- Implement robust risk management, escalation, and remediation processes.

- Champion continuous improvement, automation, and delivery efficiency.

- Drive utilisation, margin optimisation, and cost efficiency across delivery teams.

- Support pre- sales with solutioning, estimation, and proposal governance.

- Build commercial models that scale with global demand.

- Lead, mentor, and develop a global team of Practice Leaders, SAP delivery leaders, architects, and consultants.

- Shape workforce strategy, including hiring, skills development, and succession planning.

- Foster a culture of excellence, accountability, and collaboration across regions.

- Represent the Delivery Function as a member of the Senior Leadership team with regular quarterly attendance at board meetings.

- Maintain senior direct relationships with major SAP programmes and strategic accounts.

- Build trusted relationships with C- suite stakeholders, SAP leadership, and ecosystem partners.

- Ensure high levels of client satisfaction and long- term account growth.

- Build a highly motivated and committed workforce currently close to 700 employees.

- Key member of the Indian Leadership team.

Required Experience & Qualifications:

Core Experience:

- 15+ years in SAP consulting, with at least 8 years in senior global delivery leadership roles.

- Proven track record delivering mid -large- scale SAP delivery services and supporting functions (including S/4HANA) often with large scale development elements and on a fixed price basis.

- Experience managing global delivery centres and distributed teams.

- Strong understanding of SAP's product roadmap, RISE with SAP, BTP, and cloud transformation models.

Leadership & Business Skills:

- Executive- level communication and stakeholder management.

- Strong commercial acumen with utilisation optimisation experience.

- Ability to influence at board level and drive organisational change.

- Demonstrated success building high- performing teams with delivery excellence at their core.