Global Business Services Head - Non-IT Function

Job Title: GBS Head/Leadership (Non-IT Functions).

Position Overview:

The ideal candidate will bring strong expertise in shared services, strategic leadership and cross functional operations to elevate GBS into a high impact function aligned with global business goals.

This role will be pivotal in driving stakeholder engagement, digital transformation and expansion of the GBS footprint.

Key Responsibilities:

Strategic Leadership & Transformation:

- Define and implement the strategic roadmap for GBS aligning with global business objectives and ensuring long term scalability.

- Drive continuous improvement, digital transformation and automation initiatives across GBS.

Functional Oversight:

Oversee and drive performance excellence across the following functions within GBS:

- Finance Operations: Captive Shared Service, Accounts Payable/Receivable, Product Costing.

- Customer Service.

- HR Operations.

- Regulatory & Product Documentation.

- Operations Technology.

- Sourcing & Procurement: Supplier Management, PO & Contract Management.

- Marketing Intelligence.

- Lead, mentor and grow a high performing team across multiple functional domains.

- Collaborate with global business leaders to understand requirements, manage expectations and provide high impact solutions.

- Lead initiatives to scale the GBS Organization.

Key Requirements:.

- 12+ years of progressive experience in managing Global Business Services/Shared Services with at least 5 years in a leadership role.

- Proven track record of leading large, multifunctional teams across the listed non-IT functions.

- Strong background in GBS strategy, service delivery and stakeholder management.

- Experience in driving automation and digitalization initiatives.