Description:

GetGrowth Digital is a performance-focused Amazon Ads agency managing 7 - 8 figure brands across the US and Europe. We're known for nerd-level campaign execution, deep data work, and obsessing over results.

If NUMBERS aren't your thing, if EXCEL overwhelms you, or if you don't have EXCEPTIONAL WRITTEN & SPOKEN COMMUNICATION SKILLS - this wont be the right fit. Do not apply.

If you have Client Management & E-commerce / Amazon Ads/ Paid Ads Experience, please read on...

We are looking for an experienced Client Success Manager / Account Manager / Account Strategist / Client Servicing Manager to handle our Global Accounts.

What will be your Mission as the Client Success Manager?:

- On-board new clients and completely own the delivery and Quality Control

- Help clients grow their sales & profits with Amazon Ads

- Ensure 100% Client Happiness & Retention

- Become the clients go-to expert on matters of Amazon

What will you be responsible for?:

- Maintain a Client Satisfaction score of 10/10 each quarter

- Turn Clients into Agency evangelists within the first 3 months

- Drive Client Growth while maintaining W/W KPIs with the support of the Campaign managers

- Develop Weekly/Monthly/ Quarterly PPC Management plans to achieve revenue & ROAS goals

- Deliver Accurate Weekly/monthly reports with Actionable insights for the Client / Campaign Managers

- Ensure seamless communication between Agency & clients with a focus on honesty, clarity & coherence.

- Build & Optimise Client Relationship Management Knowledge Base & Best Practices

Working hours for this roles will be from 2 PM to 11 PM IST.

Core Skills & Requirements:

- FLUENT COMMUNICATION - Ability to communicate with Global Clients about effective Strategies and best practices used by the agency to grow their business.

- EXCEPTIONAL WRITTEN COMMUNICATION

- CLIENT MANAGEMENT EXPERIENCE - Extensive experience in building client relationships

- Amazon Advertising/ Amazon Seller Central experience

- Project Management experience in handling complex eCommerce catalogs with 100k+ SKUs across Global Markets

- Understanding of the Remote Work Culture & Tools required to work efficiently.

- Fast Laptop & Internet - SSD Hard Drive, At least 8 GB RAM or above

And most of all - A Growth Mindset

Benefits:

- Competitive salary & Health Insurance

- Working on exciting cutting-edge Digital technology to manage Ads

- Access to top training and Digital Resources

- Being part of a small team with a working culture that embraces autonomy and initiative-taking

- Freedom and flexibility. We are a 100% distributed team working from various regions. Our team members can work from wherever they want, as long as they deliver and are available during Work Hours.

- Since we are growing at a fast pace, in this role, you will have the opportunity to grow quickly as a Manager/ Team Leader/ President Client Success.

Culture of Happiness:

At GetGrowth Digital, we strive to be Happy. Isn't that the ultimate goal of everyone? So a Happy bunch of folks always deliver great results and create happier clients. So hop on to our Happiness Bandwagon!