Genesys Telecom Labs - Senior Analyst - Internal Audit

About the Role:

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries.

Reporting to the Senior Manager, Internal Audit, the Senior Analyst, Internal Audit will be responsible for executing and supporting risk-based internal audits across Genesys, with a strong focus on IT general controls, information security, cloud and SaaS environments, AI governance, data analytics, and technology-enabled business processes.

Key Responsibilities:

- Execute and support risk-based internal audit engagements across technology, security, operational, compliance, and business process areas.

- Perform audits of IT general controls, including access management, change management, logical security, incident management, backup and recovery, system development lifecycle, and IT operations.

- Support audits related to SaaS platforms, cloud infrastructure, cybersecurity, data privacy, third-party risk management, and technology-enabled business processes.

- Support audits and advisory reviews related to artificial intelligence, including AI governance, responsible AI practices, model risk considerations, data quality, access controls, transparency, monitoring, and compliance with internal AI policies.

- Leverage data analytics, automation, and AI-enabled tools to support audit planning, risk identification, control testing, and reporting.

- Draft clear, practical, and business-oriented audit observations, including root cause, risk impact, and actionable recommendations.

- Partner with process owners and management to validate audit findings, agree on remediation actions, and track issue closure.

Qualifications:

- Bachelors degree in Information Systems, Computer Science, Engineering, Accounting, Finance, Business Administration, or a related field.

- 5 or more years of experience in IT internal audit, technology risk, information security audit, internal controls, compliance, or risk advisory.

- Experience performing IT audits in SaaS, cloud, technology, cybersecurity, or product-driven environments.

- Relevant professional certification preferred, such as CISA, CIA, CISSP, CCSP, or ISO/IEC 27001/42001 Lead Auditor.

- Strong written and verbal communication skills, with the ability to clearly articulate audit findings, risks, and recommendations.

- High attention to detail, intellectual curiosity, and ability to work independently in a dynamic, fast-paced environment.