General Manager/Vice President - CRM - Real Estate

Job Opportunity: GM / VP - CRM

Location: Chennai

Employment Type: Full-Time | On-site

Company: (Real Estate Developer)

- Only candidates with prior experience in the Real Estate / Property Developer industry will be considered.

Mandatory Criteria :

- Candidate must have CRM experience in the real estate industry only

- Proven experience in handling customer escalations and issue resolution

- Strong exposure to post-sales customer lifecycle management

- Experience in managing CRM teams and customer service processes

- Experience handling high-value real estate customers and project delivery coordination

Responsibilities:

- Lead the CRM function and ensure exceptional customer experience across the customer lifecycle

- Handle and resolve customer escalations professionally and efficiently

- Develop and implement customer engagement and retention strategies

- Coordinate with sales, projects, legal, and finance teams for seamless customer communication

- Ensure timely updates to customers regarding project progress, documentation, and possession timelines

- Implement and optimize CRM systems and operational processes

- Monitor customer feedback and satisfaction metrics to improve service quality

- Lead, mentor, and manage the CRM team while maintaining high service standards

Qualification & Skills:

- 10+ years of CRM or customer experience in the real estate industry

- Strong customer escalation handling and problem-solving skills

- Experience with CRM tools and customer lifecycle management systems

- Strong stakeholder management and cross-functional coordination

- Excellent communication, leadership, and customer management abilities