We are Looking for "GM - WFM" for Our client into International BPO Services, Mumbai.  Role : Workflow Management  Designation : General Manager - WFM  Location : Mumbai  Education: MBA  Years Of Experience : 14+ years of experience  Key Responsibilities :  - Responsible and accountable for defining & developing Process Strategy, Tools, & Solutions for delivery of real Time Objectives   - Design measurement and audit mechanism design measurement / audit mechanism to periodically gauge the health of WFM processes   - Design and Implement Complaint Management system for continuous improvement in WFM practices   - Design & implement the VOC process to measure effectiveness of the WFM function   - Plan & facilitate Integration of Global WFM teams as per the defined roadmap   - Benchmark WFM practices, identify gaps and create roadmap to facilitate continual transformation of WFM function   - Responsible for tracking of the high impact projects to closure   - Responsible for Creation and maintenance of repository of various WFM profiles as per the changing organizational requirements   - Facilitate development of WFM employees through effective certifications in WFM University   Skills Required :  - Fundamentally a strong people manager & mature leader   - Excellent communication skills   - Thought leadership   - Outcome focused, with clarity in thinking   - Strong ownership and can-do attitude, dealing with ambiguity   Please Note : Please apply with your photograph attached in updated resume and do mention Current, Expected CTC,Notice Period.  Contact : 9036779046

Mumbai

General Manager - Workflow Management - International BPO 

Job Description for General Manager - Workflow Management - International BPO  in Ascent Staffing Solutions Pvt Ltd in  Mumbai for (13-18) years of experience. Apply Now!