Need candidates from BPO only Roles and responsibilities : This role manages delivery of the entire program for specific vertical client/s. It ensures client expectations are met with high quality standards and adherence to SLA Responsibilities also include pro-active seeking out new business opportunities and ideas for further growth and development. Areas of Responsibilities : Business/Customer - Establish and retain high levels of client engagement and relationship - Identify and initiate customer value add projects - Identify scope and opportunities for business growth- Owns People & revenue forecasting Project / Process : - Responsible for the Project team deliverables - Facilitate cross-functional interaction between teams Drive : - Innovation initiatives within the team - A culture of pro-active risk identification within the process - Process excellence within the team - A culture of accountability within the team members - Operational rigor and continuous improvement culture within the area - Ensure audit observations are timely addressed People/Team Management : - Provide guidance and mentorship to team - Manage attrition through skip level meetings, planning interventions, engagement calendars - Identify high potential resources and chart career path/growth for the Hi-Pot resources - Succession Planning for the key posts - Deliver communication received from senior management to the team members though town halls, team meetings - Participate in organisational initiatives such as recruitment drives, training programs etc. Additional Information : Measurement Criteria : - Responsible for overall service delivery management to clients - Project related metrics like number of improvement projects, Benefits delivered, number of ideas generated and implemented and benefits realized - Responsible for Customer satisfaction measured by VOC - Drive business growth through mining opportunities; - Identification of business growth drivers and strategizing to tap potential areas - Responsible for meeting financial targets like customer profitability and revenue billed. - Identify development needs and ensure training fulfillment for the team (to be tracked against the training plan - Manage employee retention and engagement (Manage attrition within a target range) - Effective implementation of organization initiatives - Contribute to Recruitment (measure through participation in screening and interviewing candidates)

Mumbai

Pune

General Manager - Service Delivery - Clinical Data Management - BPO 

Job Description for General Manager - Service Delivery - Clinical Data Management - BPO  in Virtuestar Acquisition in  Mumbai Pune for (18-20) years of experience. Apply Now!