DGM/GM Quality - Projects (Reputed Real Estate Developer)

Description: Our client is a Reputed real Estate Developer (Part of a large Conglomerate)

Position Details

Position Title: DGM/GM Quality (Projects)

Department: Projects

Reports to: COO-Projects

Location: Delhi NCR

Direct Reports: Quality Engineers / Site Quality Teams

Internal Stakeholders: Project Execution, Design, Procurement, EHS, Liaison, and Commercial Teams

External Stakeholders: Contractors, Consultants, Vendors, Third-Party Inspectors, and Statutory Authorities

Job Summary

Responsible for establishing, implementing, and driving quality assurance and quality control (QA/QC) frameworks across all ongoing and existing projects in Delhi NCR. The role ensures that construction activities meet organizational standards, statutory norms, and project-specific quality benchmarks while fostering a culture of quality consciousness across teams and stakeholders.

Key Responsibilities

Quality Governance & Process Implementation:

- Define and implement the company-wide Quality Management System (QMS) for all projects.

- Develop and standardize quality control procedures, checklists, and inspection protocols to ensure adherence to design and specification requirements.

- Monitor implementation of QA/QC processes across project sites and ensure compliance with ISO and internal standards.

- Conduct periodic audits and inspections to identify deviations, non-conformities, and areas of improvement.

Project Oversight & Issue Resolution:

- Oversee and guide the quality teams deployed at various sites to ensure consistent application of quality processes.

- Collaborate with project and site leadership to address quality-related issues and implement preventive/corrective actions.

- Review and approve inspection reports, material testing results, and quality documentation submitted from sites.

- Ensure close coordination with design and procurement teams for technical submittals, vendor pre-qualification, and material approval processes.

Continuous Improvement & Quality Culture:

- Drive a culture of continuous improvement by introducing industry best practices, benchmarking, and new technologies in QA/QC.

- Organize training sessions and workshops to build quality awareness and technical capability within the project teams.

- Analyze quality data to identify recurring issues, trends, and systemic gaps; propose structural improvements.

- Lead periodic Quality Review Meetings with project heads to discuss performance metrics and improvement plans.

Documentation & Compliance:

- Maintain and update the master repository of quality records, including inspection test plans (ITPs), checklists, NCRs, and audit reports.

- Ensure all documentation supports compliance with regulatory, contractual, and internal audit requirements.

- Liaise with consultants and statutory authorities for quality-related inspections and certifications.

Leadership & People Management:

- Provide leadership and guidance to the QA/QC team across multiple projects.

- Set performance goals, conduct periodic reviews, and drive accountability within the team.

- Mentor and develop team members to strengthen technical and managerial capabilities in quality management.

- Promote collaboration across functions to embed quality into project delivery from design to execution.

Experience and Educational Qualification:

Experience:

- 15-20 years of experience in Quality Assurance and Quality Control within the Real Estate / Construction / Infrastructure industry.

- Proven experience in handling multiple large-scale residential and commercial projects simultaneously.

- Hands-on experience in setting up and managing QA/QC systems and leading multidisciplinary site quality teams.

Education:

- B.E. / B.Tech in Civil Engineering (mandatory).

- Additional certifications in Quality Management, ISO Auditing, or Six Sigma preferred.

Skills and Competencies

- Strong understanding of construction materials, codes, and quality standards.

- Proven ability to drive and enforce quality standards across multiple stakeholders.

- Excellent leadership, communication, and problem-solving skills.

- High attention to detail, analytical thinking, and process orientation.

- Proficiency in quality reporting tools and project management systems.

Key Performance Indicators (KPIs)

- Quality audit scores across projects.

- Reduction in non-conformities and rework.

- Timely closure of NCRs and CAPAs.

- Implementation of standardized QA/QC procedures across all sites.

- Team capability development and training hours delivered.