Description: This position will be assisting C.O.O. to achieve consistent quality with zero defects in collaboration with all stakeholders by constantly developing, planning, and implementing quality systems & processes.

Key Area Key Responsibilities

Operations Management and Customer Service:

- Assist C.O.O in Managing Business Operations.

- Ensure Continuous quality enhancement.

- Ensure quality checks for better production and high yield during processing.

- Manage customer complaints, corrective actions & documentation, customer requests for documentation, vendor approvals files and documentation.

Quality Assurance:

- Manage Quality Control procedures for incoming paddy and Milled Rice, mill production QC checks, packaged rice QC including rice and packaging materials.

- Ensure QA procedures are being followed and documented (rice checks, metal detection checks, weight checks, code dates on packages are correct, package materials are correct).

- Oversee the team of rice analysts in physical and sensory testing of rice.

- Deploy the rice analysts optimally while ensuring monthly packing targets.

- Lead the analysis of labs test results and identify potential defects.

- Grain identification and training of lab team on new varieties of rice.

- Continuously improve quality awareness and standards including sensory evaluation of rice samples from millers.

- Support supplier quality improvement programs and look for opportunities for improvement with suppliers.

- Ensure compliance to all applicable QMS standards.

Strategic Role:

- Provide reasoned and commercially relevant advice to management on ways to continually enhance in-house analytical capability.

- Complete accident reports and accident investigations including corrective actions, as needed.

- Develop, plan, and implement quality systems to meet Food Safety standards.

- Ensure food safety requirements including PRPs, audit processes (factory, market, warehouse, etc.), conducting root cause analysis, implementing corrective action plan, review compliance status for all the quality related observations.

- Perform Quality incident investigation and corrective actions.

- Support timely completion of Mill Surveys for empanelment of supplies with the global buyers.

- Work with the global buyers and conduct training /workshops on new varieties, milling techniques, upcoming crop size and availability.

Key Result Areas (KRAs):

- Monitoring end-to-end QA process and logistics.

- Ensuring Indian Suppliers follow Saudi shipment schedule.

- Setup, maintain and operate lab to meet all requirements of testing of rice samples from millers.

- Develop, plan, and implement quality systems to meet Food Safety standards.

- Manage customer complaints, corrective actions & documentation.

- Manage Quality Control procedures for incoming paddy and Milled Rice, mill production QC checks, packaged rice QC including rice and packaging materials.

- Market research including country specific regulatory requirements and customer specific product requirements, etc.

Key interfaces of the Role

Internal Interface:

- Organizations all functions

- Top Management

External Interface:

- Buyers

- Suppliers

- Agencies

Key Competencies

Technical Competencies:

- Vendor / Supplier Management

- Understanding of Manufacturing Operations

- Knowledge of QA control Parameters

- Regulatory Compliances

- Excellent Computer Skills for the profile

Professional Competencies:

- Go getter & Self-starter.

- Emotional Intelligence

- Excellent Communication

- Excellent Persuasive Skills

- Interpersonal Skills

- Strong Analytical Skills

- Assertiveness

Note:

This job description does not imply that these are the only duties to be performed by the employee occupying this position. The employee will be required to carry out any other job-related duties assigned by the Supervisor from time to time. Requirements are representative of minimum levels of knowledge, skills and/or abilities associated with the job