General Manager - Projects & Delivery - FinTech

Role Overview:

We are looking for a seasoned General Manager - Projects & Delivery to lead end-to-end project execution, client delivery, and operational excellence. The role requires strong leadership in managing large-scale fintech implementations, ensuring timely delivery, quality standards, and client satisfaction.

Key Responsibilities:

- Lead and oversee end-to-end project delivery across multiple fintech/payment technology engagements

- Drive project planning, execution, monitoring, and closure with adherence to timelines and budgets

- Manage cross-functional teams including product, engineering, QA, and client stakeholders

- Ensure high-quality delivery standards and continuous process improvements

- Build and maintain strong client relationships, acting as a key escalation point

- Implement delivery governance frameworks, risk management, and reporting mechanisms

- Drive resource planning, utilization, and cost optimization

- Collaborate with leadership on strategic initiatives and business growth opportunities

- Ensure compliance with regulatory and security standards relevant to fintech/payments

- Mentor and develop high-performing delivery teams

Key Requirements:

- 10-15 years of experience in project management/delivery leadership, preferably in fintech, banking, or payments

- Proven track record of managing large-scale, complex technology projects

- Strong understanding of payment systems, digital banking, or financial platforms

- Experience in stakeholder management and client-facing roles

- Expertise in Agile, Waterfall, and hybrid delivery models

- Strong leadership, problem-solving, and decision-making skills

- Experience in managing P&L, budgeting, and resource planning is a plus

- Excellent communication and presentation skills

Preferred Qualifications

- MBA / Engineering degree (preferred)

- PMP / Prince2 / Agile certifications (good to have)

- Experience working with global clients or in GIFT City ecosystem is an advantage