- Work with the Vertical leads in providing inputs on development areas for projects initiated - Provide real time support to teams working on projects - Should be knowledgeable on the business/process - Should have good communication skills and would be interacting with internal stakeholders and to some extent with the end clients - Should have analytical ability and ability to understand the business impact of nos. - Should be able to manage multiple teams / clients and multiple locations - In depth understanding of training metrics and impact to business metric - In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements - Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration - Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives - Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function - Maintain vertical hygiene by ensuring reports, data and documents are in place - Promote standardization by creating SOPs across CIS training - Standardization - Promote behavioral training programs and promote the programs in order to ensure maximum participation - Should be aware of tools like Flash player, Captivate and videos etc. - Should have worked on various training methodologies and have knowledge on Instructional designing - Should have done Market Research & analysis on training models and know what is happening in the training industry - Should have worked on Innovative projects on transformation for training - Knowledge of various digital tools & Instructional designing preferred Qualifications : - Graduate - Post Graduate (Preferred)

Gurgaon/Gurugram

Noida

General Manager - Process Training - BPO 

Job Description for General Manager - Process Training - BPO  in WEN WOMENTECH PRIVATE LIMITED  in  Gurgaon/Gurugram Noida for (12-19) years of experience. Apply Now!