General Manager - Operations Head - Healthcare

Purpose:

- To lead and manage the entire Healthcare Division of Vaidyaratnam Group-including hospitals, clinics and joint ventures-with full strategic, operational and financial responsibility.

- The GM - Healthcare will drive growth, ensure high standards of patient care, strengthen operational efficiency, and align the healthcare vertical with the Group's mission, vision and long-term values.

Responsibilities:

- Provide strategic leadership for the Healthcare Division and translate the Group's mission, vision and values into actionable operational plans.

- Develop and manage the Annual Operating Plan (AOP) for all healthcare units in coordination with the CEO and CFO, ensuring achievement of agreed goals.

- Deliver high-quality patient care standards and strengthen the organisation's reputation through consistent service excellence across hospitals and clinics.

- Lead expansion and development initiatives, including new treatment centres, clinic upgrades and business growth opportunities.

- Drive operational excellence through robust SOPs, process improvements and effective management of clinical and non-clinical functions.

- Ensure financial discipline and profitability, implementing cost optimisation, resource utilisation and continuous performance monitoring.

- Lead major healthcare projects, including infrastructure upgrades, digital transformation (ERP) and strategic improvement initiatives.

- Ensure statutory, regulatory and quality compliance, including NABH activities, risk management and governance standards.

- Foster strong collaboration with corporate functional heads (Finance, HR, Operations, Marketing) to ensure integrated decision-making and avoid siloed functioning.

- Build, mentor and develop high-performing teams, fostering an accountable, patient-centric, values-driven culture across the healthcare vertical.

Qualification: MBA/MHA

Experience: Minimum - 20 years of experience in Hospital worked as Manager Level. Ability to handle all Hospital operations.