General Manager - Operations - Automotive

Description:

About the Role

MG Motor is seeking an experienced General Manager Service to lead and oversee the entire after-sales service operations.

The ideal candidate will be responsible for driving service excellence, managing service teams, ensuring customer satisfaction, and achieving operational and financial targets.

Key Responsibilities:

- Lead and manage overall service operations across assigned locations.

- Ensure high levels of customer satisfaction through efficient service delivery.

- Oversee workshop operations, service processes, and quality standards.

- Monitor KPIs such as turnaround time, service revenue, productivity, and customer retention.

- Implement service strategies, process improvements, and best practices.

- Coordinate with technical teams for issue resolution and escalations.

- Ensure compliance with MG Motors service guidelines, policies, and brand standards.

- Train, mentor, and supervise service teams and workshop staff.

- Manage budgets, resource planning, and service profitability.

Qualifications & Skills:

- 1015+ years of experience in automotive service operations.

- Strong leadership and team management abilities.

- Excellent communication, customer handling, and analytical skills