Job Description: GENERALMANAGER - IT (Shared Services Center) Location: Hyderabad Reporting To: Chief Transformation Officer Role Overview: This leadership role is responsible for managing and enhancing the IT backbone of a large Shared Services Center (SSC), with a key focus on enterprise systems such as SAP SuccessFactors and SAP modules related to finance, materials management, travel, and supply chain. Additionally, the role leads the design and governance of robotic process automation (RPA) initiatives aimed at transforming shared services operations. Key Responsibilities: 1. HRIT & SAP SuccessFactors Management - Serve as the single point of contact for all group-level HR technology requirements and escalations. - Manage incident resolution, system upgrades, configuration changes, and module implementations. - Ensure integration with other enterprise platforms such as SAP Finance, Ariba, and e-signature systems. 2. SAP Modules - Shared Services Support - Act as liaison between IT and shared services for SAP modules across finance, MM, and travel. - Govern ticket handling, compliance updates, and vendor coordination. - Ensure SAP platform reliability and alignment with operational needs. 3. RPA Governance - Lead end-to-end lifecycle of automation projects, including process identification, design, deployment, and monitoring. - Drive automation ROI, audit readiness, and integration with existing workflows. 4. Vendor & SLA Management - Manage relationships with software partners and AMS providers. - Oversee contracts, SLAs, and vendor performance reviews. - Ensure continuous service improvement and cost-effective solutions. 5. IT Compliance & Governance - Maintain documentation, user access logs, and audit readiness across platforms. - Collaborate with security, audit, and risk teams for regulatory alignment and incident tracking. Key Metrics (KPIs): % Tickets resolved within SLA (incidents, service, change requests) SAP platform uptime Number of processes automated and time savings achieved Audit compliance scores Vendor performance against SLAs Stakeholder Collaboration: Internal: HR teams, SSC operations, IT security, internal audit, SAP teams External: Software vendors, implementation partners, third-party service providers Candidate Profile: Education: Bachelor's or Master's in IT, Computer Science, or related field Preferred Certifications: SAP SuccessFactors, ITIL, PMP, RPA (UiPath/Automation Anywhere) Experience: - 10-15 years in enterprise IT roles, including 5+ years in HR tech or shared services platforms - Deep understanding of SAP HCM and SSC modules - Experience with RPA tools and automation governance - Strong vendor and contract management skills Skills: Expertise in systems integration, cloud platforms, compliance frameworks Excellent stakeholder management and problem-solving abilities Strategic orientation and strong execution capability

Hyderabad

General Manager - IT - Shared Services Center 

Job Description for General Manager - IT - Shared Services Center  in Zallery in  Hyderabad for (15-25) years of experience. Apply Now!