General Manager - Inside Sales - SaaS

We are seeking a dynamic and result-oriented General Manager - Inside Sales to lead our tele/inside sales function.

This is a strategic leadership position core to our growth journey, responsible for driving revenue, building high-performance teams, and owning the P&L of the inside sales vertical.

The ideal candidate will have a proven track record in inside sales leadership within a Cloud or SaaS company, excellent team management skills, and a passion for driving scalable, data-driven sales operations.

Key Responsibilities

- Lead and manage the entire Inside Sales / Tele-Sales team with ownership of revenue delivery

- Set and monitor sales targets, KPIs, and team performance to meet and exceed business goals

- Own the P&L responsibility for the inside sales vertical and drive cost-effective growth

- Build, train, mentor, and retain a high-performing sales team through structured onboarding and skill development

- Design and implement a robust inside sales strategy, aligned with business objectives

- Maintain a healthy sales pipeline by driving lead generation, prospecting, and qualification processes

- Analyze sales funnel metrics and prepare monthly, quarterly, and annual reports

- Collaborate with marketing, product, and other cross-functional teams to create effective lead-generation campaigns

- Discover and implement new methods to improve customer engagement and conversion rates

- Identify growth opportunities through data-driven experimentation and structured A/B testing

- Develop and manage relationships with key clients, strategic partners, and channel alliances

- Bring a hands-on approach when needed to support sales execution and team development in a high-growth environment

Requirements

- 10+ years of total work experience, with 4+ years in leading large Inside Sales / Tele Sales teams, preferably in a Cloud or SaaS company

- Demonstrated success in sales leadership, team management, and delivering revenue growth

- Strong experience in P&L ownership, planning, and sales forecasting

- Excellent people leadership, coaching, and motivational skills

- Analytical and data-driven approach with solid experience using CRM tools (e., Salesforce, HubSpot) and sales analytics

- A "roll-up-your-sleeves" attitude with adaptability to a fast-paced and evolving business environment

- Exceptional communication, presentation, and negotiation skills

- Bachelor's or Master's degree from a reputed university