General Manager - Hospitality Operations - Restaurant/Resort

Description:

Role Overview:

Key Responsibilities:

- Oversee and manage daily operations across all departments including front office, housekeeping, F&B, and guest services.

- Ensure the highest levels of customer satisfaction and service excellence.

- Develop and implement business strategies to improve occupancy rates, revenue, and profitability.

- Monitor budgets, control costs, and optimize resources to achieve financial targets.

- Recruit, train, and lead staff to maintain a motivated and professional workforce.

- Ensure compliance with health, safety, and hospitality standards.

- Build and maintain strong relationships with guests, vendors, and stakeholders.

- Implement innovative ideas and initiatives to enhance the guest experience.

- Prepare periodic reports on performance, revenue, and operations for management.

Qualifications & Skills:

- Bachelors degree in Hospitality Management, Business Administration, or a related field.

- Proven track record (812 years) of leadership in hotels, resorts, or service apartments.

- Strong financial and operational acumen with knowledge of P&L management.

- Excellent leadership, interpersonal, and communication skills.

- Ability to handle high-pressure situations and resolve conflicts effectively.

- Customer-centric mindset with strong problem-solving skills.