We are looking for a commercially driven General Manager - Hospitality & Experiences to lead large-scale hospitality operations, premium events, and multiple experiential business formats. The ideal candidate will have strong expertise in business operations, P&L management, client relationship management, and team leadership.

The role involves managing 8 - 12 distinct experiences or business formats with an annual business portfolio of approximately 60 - 80 crore. The candidate will be responsible for driving revenue growth, profitability, operational excellence, exceptional guest experiences, and long-term client relationships.

Roles and Responsibilities:

- Own end-to-end business operations, revenue growth, profitability, and overall P&L performance for an annual business portfolio of 60 - 80 crore.

- Develop annual budgets, financial forecasts, pricing strategies, and business plans while monitoring revenue, operating costs, gross margins, EBITDA, and working capital.

- Lead the planning and execution of large-scale events, premium hospitality engagements, and bespoke guest experiences across 8 - 12 business formats.

- Oversee end-to-end event operations, including production, vendor management, logistics, service delivery, and post-event reviews.

- Establish and implement SOPs, operating standards, performance dashboards, quality benchmarks, and contingency plans across business verticals.

- Ensure operational efficiency, optimal resource utilization, guest satisfaction, safety, hygiene, and service quality.

- Build and maintain relationships with high-value clients, corporate partners, event organizers, and key stakeholders.

- Lead senior-level client discussions, commercial negotiations, proposal development, service reviews, and resolution of escalations.

- Lead, mentor, and develop cross-functional teams across operations, event management, production, sales, procurement, and guest services.

- Define team KPIs, drive accountability, and build a strong second line of leadership to manage multiple simultaneous operations.

- Manage vendor partnerships, negotiate commercial terms, establish service-level agreements, and drive cost-effective procurement.

- Identify new business opportunities, evaluate commercial viability, and develop strategies for revenue expansion and market positioning.

- Use financial reports, MIS, and operational data to improve profitability, resource allocation, and overall business performance.

Key Skills:

- Experience: 12 - 18+ years of progressive experience in hospitality, premium events, experiential businesses, large-scale catering, luxury hospitality, or related service-led industries.

- P&L Management: Proven experience managing an annual business portfolio of 60 - 80 crore, including budgeting, forecasting, revenue management, cost control, and profitability.

- Large-Scale Event Management: Strong experience planning and executing high-value events, premium hospitality engagements, and complex experiential formats.

- Multi-Format Operations: Ability to manage 8 - 12 distinct business formats, venues, event categories, or operational verticals simultaneously.

- Financial Acumen: Strong understanding of revenue growth, EBITDA, operating margins, working capital, financial reporting, and budget management.

- Operational Excellence: Expertise in process optimization, SOP implementation, resource planning, vendor coordination, and service quality management.

- Client and Stakeholder Management: Strong relationship-building, commercial negotiation, client retention, and escalation management skills.

- Leadership and Team Development: Proven ability to lead cross-functional teams, develop future leaders, establish KPIs, and drive performance.

- Vendor and Procurement Management: Experience managing vendor ecosystems, negotiating contracts, optimizing costs, and maintaining service standards.

- Business Strategy: Ability to identify growth opportunities, assess commercial viability, and drive sustainable business expansion.

- Analytical and Problem-Solving Skills: Proficiency in MIS, financial analysis, performance dashboards, and data-driven decision-making.

- Execution and Adaptability: Ability to manage multiple high-priority engagements in a fast-paced environment while meeting demanding timelines and business objectives.