General Manager - Experience - TS Suites

Position Title: GM - Experience (TS Suites)

Reports To: Executive Director

Experience: 10-12 Years

Location: Chennai / Hyderabad

Function: REG

Team Size: 2-5

Education: Bachelors degree in business, Hospitality, or a related field; masters degree preferred.

Behavioural Competencies:

- Professional judgment, maturity, integrity, and credibility

- Excellent stakeholder management and communication skills

- Ability to engage and influence across all levels for collaboration

Knowledge & Skills Required

- Delivery-focused mindset to implement changes and clarify ambiguities

- Strong interpersonal and communication skills to lead and motivate teams

ROLES & RESPONSIBILITIES

Key Responsibilities:

- Design and oversee programs, initiatives, and events that enhance community, collaboration, and networking among members.

- Collect, analyze, and act upon member feedback to continuously improve the experience.

- Collaborate closely with marketing, operations, and sales teams to align initiatives with wider business strategies.

- Manage budgets for member experience initiatives, ensuring cost-effective execution without compromising quality.

- Define and monitor KPIs to measure the success of the experience programs, reporting outcomes and insights to leadership.

- Serve as a brand ambassador, ensuring the client experience reflects Table Spaces mission and values.

KEY RESULT AREA

KRA:

- Achievement of KPI targets for member experience initiatives

- Effective team leadership and stakeholder alignment

- Growth in brand advocacy and client retention through superior experience