Job Description GM - Customer Experience & CRM Requirements: - Own the Rider & client NPS. - Passion to deliver a fabulous customer experience - A nerd when it comes to solving customer issues - Experience of dealing with difficult customers on social media - Experience of complete lead funnel management for sales or service - Ability to mentor a team of agents across multiple processes - 2-8 years of experience in customer handling & team leadership roles - Ability to work with a cross functional team and deliver on the overall agenda of retention - Capable to set processes to ensure quality onboarding - Willingness to work in an early stage start-up & make it big Working culture: - Flexi timings - Appraisal twice an year - Fun activities, parties quite handy - Ownership & flat structure - Huge learning opportunity

Gurgaon/Gurugram

General Manager - Customer Experience & CRM 

Job Description for General Manager - Customer Experience & CRM  in Vitasta Consulting in  Gurgaon/Gurugram for (2-8) years of experience. Apply Now!