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Cafeteria

PeopleLogic Business Solutions Reviews by Employees

Associate Staffing Analyst

Description: - General manager, Cx/DX/ Rx experience would be responsible to ensure that all stakeholders have an amazing experience working with theorganisation and ensure that it is a delightful one ! - You will be the face of experience charter of the consumer tech company and would be actively working along with product teams and support teams to define scalable and impactful product or process based solutions which will help drive best in class engagement with the partners - In order to ensure the experience, your objective will be to take care of the following - Administration of NPS survey and subsequent analysis: Company uses Net Promoter Score (NPS) as the key performance indicator for experience. You would be leading the administration of surveys among the various cohorts and would be carrying subsequent analysis and qualitative discussions to identify areas of improvement for partner experience. - Understanding experience : Gathering actionable insights from partner through NPS surveys, focussed group discussions / direct interviews to understand their most important needs and expectations - Identification of interventions and driving their implementation to improve partner experience : - Identification of interaction points will help to identify which area(s) to focus on along the journey, understand Partner issues and make decisions for journey improvement. - Benchmarking with peer companies to identify gaps and prepare a roadmap for delivering delightful experiences to CX/RX/DX - The incumbent should also ensure effective implementation of the identified initiatives by liaising with the relevant product / business stakeholders

Bangalore

General Manager - Customer Experience & Strategy Operation - ConsumerTech 

Job Description for General Manager - Customer Experience & Strategy Operation - ConsumerTech  in PeopleLogic Business Solutions Pvt Ltd in  Bangalore for (4-10) years of experience. Apply Now!