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Skills Required:  Looking for candidates with experience in voice operations.  Must have handled a shop of 700-1000 FTE's.  Experience in Banking domain must.  Should have handled P&L responsibility.  Experience in handling international operations.  Experience with Continuous Improvement Programs and/or re-engineering.   Managing teams in a BPO environment with Voice BPO background and managed multiple lines of business, E.g.-CRM, Collections Fraud prevention etc.  A successful track record exemplifying his/her consistency in delivering results.   Proven ability in Account Planning and Governance.   Strong business acumen and partnership skills.   Effective communicator, Proactive planner with strong analytical, problem solving and organizational abilities  Role & Responsibilities  The incumbent would be responsible for ensuring the operations are carried out as per the required SLA- s, interact with the customer and plan completion of the project. The Leader would be responsible and accountable for all process deliverables pertaining to SLAs, KPIs around legal documentation review

Bangalore

General Manager - Contact Center Operations - Credit Card/Collections/Customer Support 

Job Description for General Manager - Contact Center Operations - Credit Card/Collections/Customer Support  in Mancer Consulting Services Pvt. Ltd. in  Bangalore for (15-20) years of experience. Apply Now!

General Manager - Contact Center Operations - Credit Card/Collections/Customer Support  | iimjobs.com