POSITION: General Manager/AD - Operations Job description: - This position plays an integral part within the RCM practice - Will be accountable for the effective management of daily operations and delivery. - Manage large groups of associates, Supervisors and managers and oversee operational activities to ensure customer service and quality expectations are met as per the KPIs - Primary contact for coding questions relating to Client services and Operations. Will be required to work closely with the transition management office during POCs - Review reports/ dashboard and investigate errors - Understands quality matrices and work towards continuous process improvement - Responsible for managing performance of team members. Drive performance evaluations across the span. Job specifications: - Minimum 15 years experience in RCM Process - Should manage multiple tasks and create solutions from available information. - Should possess good understanding of RCM practice and continuous improvement of delivery and quality - Should possess good mentoring skills - Should have exemplary interpersonal and leadership skills - Should possess problem solving skills

Bangalore

Chennai

General Manager/Associate Director - Service Delivery - BPO 

Job Description for General Manager/Associate Director - Service Delivery - BPO  in T3Cogno Private Limited in  Bangalore Chennai for (15-25) years of experience. Apply Now!