General Manager/Assistant General Manager/Head - Operations - Retail Pharmacy/Healthcare

Operations Head (GM/AGM Retail Pharmacy/Healthcare)

Description:

Job Title: Head Operations

Company: India's Healthcare Ltd

Industry: Retail Pharmacy / Healthcare

Location: Hyderabad (or as per company requirement)

Role Overview:

India's Healthcare is looking for a seasoned Operations Head to lead and scale end-to-end operations across its retail pharmacy and healthcare verticals. The role requires a strategic leader with strong execution capability, deep operational exposure, and hands-on experience in managing large teams and multi-location operations.

Key Responsibilities:

- Lead overall operations for retail pharmacy / healthcare business

- Drive operational excellence across stores, warehouses, and regional operations

- Design and implement SOPs, process improvements, and compliance frameworks

- Ensure smooth coordination between supply chain, procurement, sales, finance, and IT teams

- Oversee inventory management, shrinkage control, and cost optimization

- Monitor store performance, productivity, and service quality metrics

- Ensure regulatory compliance with drug control, healthcare, and statutory norms

- Manage large cross-functional teams and senior operational managers

- Support business expansion, new store launches, and process scalability

- Provide regular MIS, dashboards, and operational insights to top management

Eligibility & Qualifications:

- Graduate / Postgraduate (MBA Operations / Healthcare Management preferred)

- Strong exposure to Retail Pharmacy or Healthcare sector is mandatory

- Candidates from non-healthcare industries will not be considered

Experience & Exposure:

- 15 to 20 years of overall experience in Operations

- Minimum 8 to 10 years in a senior leadership role

- Proven experience managing large-scale retail pharmacy or healthcare operations

- Exposure to multi-location / pan-India operations is a strong advantage

Key Skills & Competencies:

- Strategic thinking with strong execution ability

- Deep understanding of retail pharmacy / healthcare operations

- Strong leadership, people management, and stakeholder handling skills

- Excellent process orientation and problem-solving skills

- Data-driven decision making and MIS expertise

Compensation & Benefits:

- Attractive senior-level compensation (Best in Industry)

- Performance-linked incentives

- Leadership role with high visibility and growth opportunity