General Manager - After Sales - Automation & Robotics Business

General Manager- After Sales

Reports to: Managing Director

Location: Mumbai

Urgency: Immediate

The Company:

Our client is a Mumbai-based automation and robotics company founded in 2005. They are market leaders and serve quick commerce, e-commerce, 3PL, fashion & apparel, F&B, pharma, electronics, renewable energy, and manufacturing.

Purpose:

Build and run the entire after-sales function as a profitable, service-led business ensuring uptime, customer satisfaction, and recurring revenue across company's installed base.

Key Responsibilities:

- PDI: Ensure equipment quality and readiness through Pre-Dispatch Inspection before dispatch and handover.

- AMC: Own the Annual Maintenance Contract business -selling, renewing, and servicing AMCs to maximise coverage and recurring revenue.

- OSS & MAS: Run On-Site Support and Managed/Maintenance Annual Services for customer sites, ensuring SLAs and uptime.

- Rental: Manage the rental equipment fleet (material handling and industrial cleaning) - utilisation, maintenance, and revenue.

- Retrofit: Drive retrofit and upgrade business across the installed base.

- Spares: Own spare-order execution and on-demand spares quotations - fast, accurate fulfilment and quoting.

- Service P&L: Build the service team, processes, and metrics (response time, uptime, AMC penetration, after-sales revenue & margin).

Ideal Candidate:

- 1218 years in after-sales/service for capital equipment, material handling, automation, or industrial machinery.

- Proven P&L or revenue ownership of AMC, spares, service, and/or rental.

- Strong on field-service operations, SLA management, and converting service into recurring revenue.

- Engineering degree/PG preferred.