Description:

About GemPundit

Established in 2013, We GemPundit, are among India's largest dealers in colored precious and semi-precious gemstones like Ruby, Blue Sapphire, Emerald. We boast a vast inventory of 1 Lakh+ products with more than 900,000 HD photographs and videos taken using our unique industry-leading color accurate photography mechanism. With National ranking of No. 1 in Gemstone & No. 12 in Jewellery, we have helped our 50,000 clients in over 95+ countries improve their lifestyle with the help of gem laboratory -approved healing gemstones.

Each of these efforts have been recognized by India's leading gemstone stalwarts such as GJEPC, IFA, GemPundit has been honored with prestigious titles in the field of Innovation, Highest Export, Best eCommerce and Brand Icon fetching us glowing coverage in leading publications like The Economic Times, and the Times of India, as well as magazines like Forbes and Cosmopolitan.

Role Overview:

We are hiring a senior leader to own and scale our call-centerled inside sales engine, converting high-intent inbound leads into consistent revenue.

This role requires a strong execution-focused sales leader who has built and scaled B2C/D2C inside sales teams in fast-paced environments and takes complete ownership of revenue outcomes, people, and processes.

Key Responsibilities:

Revenue Ownership & Growth:

- Own monthly and annual inside sales revenue targets

- Drive improvements in conversion rates, closures, and average order value

Contact Center & Sales Operations:

- Build and scale high-performance call center operations

- Design and optimize sales processes, call flows, follow-ups, and CRM discipline

- Improve productivity, operational efficiency, and SLA adherence

Consultative Selling & Customer Experience:

- Build a consultative, trust-led sales culture

- Enable teams to educate and guide customers, especially for high-consideration gemstone purchases

Cross-Functional Collaboration:

- Partner with Marketing, Tech, and Customer Experience teams to improve lead quality, funnel conversion, and nurturing

- Align sales execution with website behavior and demand-generation strategies

Data-Driven Leadership:

- Track and manage key KPIs including AOV, lead response time, conversion rates, and agent productivity

- Use dashboards and analytics to coach teams and scale performance

Sales Enablement & Capability Building:

- Drive continuous training on product knowledge, customer personas, upselling, and sales tools

- Build a strong, performance-driven inside sales team

What Were Looking For:

- 8+ years of experience in Inside Sales / Telesales within B2C or D2C environments

- Proven experience professionally managing large-scale call/contact center operations

- Strong track record of owning and scaling revenue-led sales functions

- Hands-on expertise with CRM and lead management systems (Salesforce, Zoho, Freshdesk, WhatsApp, Email)

- Excellent leadership, coaching, and performance management skills

- Experience in high-ticket or consultative sales (luxury, wellness, financial services, edtech, real estate) preferred

Nice to Have:

- Experience in luxury retail, gems/jewellery, or premium international D2C brands

- Exposure to global customers, especially GCC, US, and SEA markets