Designation: Senior Manager Learning & Development

Department: Human Resources

Location: Airoli, Navi Mumbai

Work Hours: 11:00 AM to 8:00 PM

Work Mode: Work From Office

About the Role:

The role will be responsible for designing, implementing, and continuously enhancing learning interventions that build strong people managers, future leaders, and high-potential talent.

The incumbent will work closely with business leaders, HR Business Partners, and functional stakeholders to strengthen leadership effectiveness, improve employee engagement, support succession planning, and build a culture of continuous learning.

Key Responsibilities:

Leadership & Manager Development:

- Design and manage development programs for Front line Managers, Managers and Senior Managers, High Potential Leadership Talent

- Create structured learning journeys

- Facilitate classroom, virtual, and blended learning interventions.

Capability Building:

- Conduct learning needs analysis across functions and levels.

- Partner with business leaders to identify leadership capability gaps and recommend solutions.

- Build learning pathways aligned to organizational competency frameworks.

- Support succession planning and leadership pipeline initiatives through targeted interventions.

Program Design & Content Development:

- Develop engaging learning content, facilitator guides, and leadership playbooks.

- Curate content from internal and external learning partners.

- Manage external trainers, coaches, and learning vendors where required.

- Introduce innovative and digital learning solutions to improve learner engagement.

Learning Effectiveness & Analytics:

- Track program participation, completion rates, learner feedback, and business impact.

- Measure learning effectiveness through assessments and post-program evaluations.

- Prepare quarterly learning dashboards and leadership development reports.

- Continuously improve interventions based on learner feedback and business outcomes.

Qualifications:

Education and Experience:

- Graduate in Human Resources, Psychology, Business Administration, Organizational Development, or related discipline.

- Postgraduate qualification in HR, Learning & Development, is desired.

Experience:

- 58 years of Learning & Development experience.

- At least 3 years focused on leadership and managerial capability building.

- Experience in services, BPM/BPO, or large-scale corporate environments preferred.

- Demonstrated experience in designing and facilitating leadership programs.

Functional Competencies:

- Leadership Development

- Instructional Design

- Facilitation & Presentation

- Stakeholder Management

- Coaching & Mentoring

Behavioral Competencies:

- Strong communication and influencing skills

- Business orientation

- Innovation and creativity

- Collaboration and relationship building

- Problem-solving mindset