Job Title: Associate Vice President - Transition

Location: Airoli, Navi Mumbai

Department: Business Solutions

Work from Office

Office Hours : UK/ US Shift

Job Summary: The Head of Transition will be responsible for leading the transition of new projects and solutions from sales to operations. This role requires a strategic thinker with a strong background in project management, client engagement, and solution design. The director will work closely with cross-functional teams to ensure seamless transitions, optimize processes, and deliver high-quality solutions that meet client needs.

Key Responsibilities:

Transition Management:

- Lead the end-to-end transition process for new projects, ensuring alignment with client expectations and organizational standards.

- Develop and implement transition plans, timelines, and resource allocation strategies.

- Collaborate with stakeholders to identify risks and develop mitigation strategies.

Solution Design:

- Work with sales and business development teams to understand client requirements and design tailored solutions.

- Conduct feasibility studies and cost-benefit analyses to support solution proposals.

- Ensure that solutions are scalable, sustainable, and aligned with industry best practices.

Client Engagement:

- Serve as the primary point of contact for clients during the transition phase, ensuring clear communication and relationship management.

- Conduct regular meetings with clients to provide updates, gather feedback, and address any concerns.

- Foster strong relationships with key stakeholders to enhance client satisfaction and retention.

Process Optimization:

- Identify opportunities for process improvements and implement best practices to enhance efficiency and effectiveness.

- Develop and maintain documentation related to transition processes, solution designs, and client interactions.

- Monitor and report on key performance indicators (KPIs) related to transition and solutioning activities.

Team Leadership:

- Lead and mentor a team of transition and solutioning professionals, fostering a culture of collaboration and continuous improvement.

- Provide training and development opportunities to enhance team skills and capabilities.

- Collaborate with other departments to ensure alignment and support for transition initiatives.

Qualifications:

- Bachelor's or master's degree preferred.

- 14+ years of experience in US Healthcare RCM with 3-4 years' experience project management, transition management

- Proven track record of successfully managing complex transitions and delivering high-quality solutions.

- Strong analytical and problem-solving skills, with the ability to think strategically and execute tactically.

- Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organization.

- Proficiency in project management tools and methodologies

- Ability to work in a fast-paced environment and manage multiple priorities effectively.