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What makes Gartner a GREAT fit for you? When you join Gartner, you'll be part of a fast-growing team that helps the world become smarter and more connected. Were the leader in our industry, achieving double-digit growth by helping clients make the right decisions with business and technology insights they can- t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development - as well as unlimited growth potential. If you like working with a generous, supportive, high-performing team, Gartner is where you want to be. About this role : Service Operations Centre of Excellence in Gurgaon is responsible for ensuring Client retention. The Service Ops Associate will be a part of this team and will be responsible for driving retention through Client Engagement plans. What you will do : - Drive retention and Net Customer Value Increase (NCVI) by empowering service delivery groups and sales in some of the several initiatives as required: - Produce engagement plans for clients that connect Gartner product offerings to client needs by working with Client Partners, thereby displaying value we could provide - Conceive, build and continuously enhance systems and tool as a Business Product Owner that would enable our Service associates to engage the clients in an operationally effective way - Streamline processes with stakeholders across initiatives so there is a productivity gain in our initiatives - Innovate on initiatives that would save time for our Service associates allowing them to call and engage more clients - Find opportunities to automate content or process and working with IT so it could lead to productivity increase and time savings - Conduct outside-in and inside-out research and analysis to identify Client's Mission Critical Priorities and map them to best of Gartner assets - Identify opportunities to improve productivity through automation in the outside-in analysis initiative - Collaborate with Data Science teams to continuously seek and learn new ways to solve problems - Innovate through analytical methods ways to improve productivity in any of our initiatives while automating to retain/improve quality of recommendations - Identify opportunities to improve templates for outside-in- s, proposal etc. by analyzing how Service and Sales is leverage what we products Vs. what they share - Measure the impact of the OSI and other initiatives in a quantifiable way, thereby leading to business process improvements and new initiatives for retention uplift or cost savings or time savings. - Communicate to stakeholders and senior management on updates related to your initiatives What you'll need: - Masters from top Bschools - Tier 1 schools only Who you are: - A professional with atleast 1 year of work experience in a top IT related company; management consulting companies but with IT client experience is a plus - 1-3 years in a business role in an IT or consulting or analytical company a plus - Specific work experience related to focus on research and building business recommendations a plus - Other work experience related to research or technology a plus - Hands-on IT experience a plus What we offer: In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including: - Competitive base salary - Flexible work environment - A great work culture

Gurgaon/Gurugram

Gartner - Senior Business Analyst  - IIM/ISB/XLRI/SP Jain 

Job Description for Gartner - Senior Business Analyst  - IIM/ISB/XLRI/SP Jain  in Gartner in  Gurgaon/Gurugram for (1-3) years of experience. Apply Now!

Gartner - Senior Business Analyst  - IIM/ISB/XLRI/SP Jain  | iimjobs.com