Who We Are:

Gameberry Labs, a thriving mobile games studio established in 2017 and headquartered in Bangalore, has aimed for an extraordinary vision - to become the premier game development company on a global scale. As a bootstrapped and profitable startup, Gameberry Labs has taken the mobile gaming scene by storm. Since our inception in 2017, our games 'Ludo STAR' and 'Parchisi STAR' have captivated players around the globe, resulting in an impressive 300M+ downloads.

Our Belief:

Our profound belief in the transformative ability of mobile games lies in their power to reshape modern connections, entertainment, and learning experiences. We see them as personal buddies that boost our brains, melt away stress, and keep spirits high - anytime, anywhere.

Our Mission:

We want to make millions of people happy with games that they would love to grow old with. We are driven by a passion for creating exceptional gaming experiences that people will cherish for years to come. With our fearless team of dreamers and innovators, we are constantly pushing the boundaries of what's possible in the world of mobile gaming.

Highlight Reel:

- We've smashed through 300M+ game downloads - and counting!

- Our games have pulled in a whopping $275M+ in lifetime revenue.

- Over 15M+ players jump into our worlds every single month

- Both Parchisi STAR and Ludo STAR have each crossed the 120M+ download mark - absolute legends in their own right.

- Crowned Bootstrap Champ at the ET Startups Awards 2023

- Dropped our latest hit "Sorry World" in Oct 2025 - hit #1 on the US Play Store in just 2 weeks!

- Oh, and yes - we've handled 1M+ players online at once without breaking a sweat.

Cool Tidbits:

- Our games attract a monthly player base equivalent to the population of Australia, with over 20M players engaging each month!

- Players spend an astronomical 297.6 Mars round-trip worth of time on our games daily!!!

About the Role :

The VIP Program is one of the most strategically significant initiatives at Gameberry Labs - directly managing retention and spend of our highest-value players on Ludo Star. As Program Manager, you will own the full stack of this program: from data operations and campaign execution to cross-functional coordination and senior stakeholder reporting.

This is not a support role - it is a builder role. You will define processes, stand up new initiatives, manage a team of Relationship Managers, and shape the long-term direction of how we engage our most valuable players.

Roles & Responsibilities :

- Own the monthly and quarterly work plan for the Whale Program. Define priorities, create SOPs for new initiatives, and ensure end-to-end execution across all workstreams.

- Build and maintain the elite player master list, run cohort-level retention and spend analyses in -Mixpanel and Excel, and surface actionable insights for leadership.

- End-to-end ownership of in-app pop-up campaigns via Plotline - targeting list creation, segment setup, launch, funnel tracking, and troubleshooting delivery issues.

- Run scrums, monitor KPIs, enforce SOPs, and coach a team of Relationship Managers. You are the operating layer between the team and program goals.

- Prepare weekly and monthly program reports for senior leadership covering pop-up performance, webstore metrics, and whale cohort KPIs. Own the narrative, not just the numbers.

- Proactively generates ideas for new VIP features, offers, and program mechanics; can move from insight to structured proposal and work with product and design teams to bring them to life.

Requirements:

- Bias for action and high ownership - you identify what needs to be done and do it without waiting to be told twice

- Strong program management instincts - able to hold multiple workstreams, timelines, and dependencies simultaneously without dropping the ball

- Sharp analytical thinking - comfortable pulling data, building Excel models, running cohort analyses, and translating numbers into clear decisions

- Cross-functional fluency - able to work effectively with product, data, design, and CS teams to unblock program execution

- Structured communicator - writes clearly for both internal docs (SOPs, FAQs) and senior stakeholder reports

- Operational rigour - process-oriented, detail-focused, and committed to accuracy in tracking and reporting

- Team leader - experienced in managing or closely coordinating with a team and holding them accountable to quality and timelines

- Comfortable with ambiguity - at Gameberry, things move fast; you build the plane while flying it.

Skillset Required:

- 2-6 years of experience in one or more of customer experience/loyalty management/VIP program management roles with direct team management experience, or program manager, project manager, category manager, operations manager, or strategy at a tech-first company.

- Advanced Excel / Google Sheets - pivot tables, complex formulas, data validation, tracker maintenance.

- Product analytics tools (Mixpanel, Amplitude, or similar) for cohort analysis and funnel tracking CRM or campaign management tools (Plotline, CleverTap, Braze, or similar) is a strong plus

- Canva or similar tools for creating communication materials - infographics, campaign PDFs

- Excellent written English for SOPs, FAQs, RM communication scripts, and stakeholder reports