Galaxy Freight - Assistant Manager/Manager - Air Freight

Department: Air Freight

Job Description:

We are seeking a dynamic and experienced Assistant Manager / Manager Air Freight to lead and manage day-to-day operations in air freight.

The ideal candidate should have a strong background in air cargo management, pricing, customer service, and team collaboration.

This role requires strategic thinking, operational efficiency, and strong relationship-building skills with carriers and clients.

Key Responsibilities (KRAs):

- Lead and oversee air freight import and export operations ensuring timely and cost-effective shipment handling.

- Develop and execute strategies to enhance air freight volumes, profitability, and customer service levels.

- Negotiate air freight rates and space allocation with airlines and maintain long-term carrier relationships.

- Manage air freight pricing including procurement, client quotations, and profitability tracking.

- Collaborate with internal pricing teams and global partners to ensure competitive and accurate rate offerings.

- Identify potential business opportunities and support sales teams in acquiring and retaining key clients.

- Monitor and ensure compliance with IATA regulations, customs laws, and relevant government guidelines.

- Resolve operational issues, handle escalations, and ensure a high standard of customer satisfaction.

- Prepare and analyze performance reports, KPIs, and provide insights to management for strategic decision-making.

- Stay updated with market trends, competitor strategies, and airline schedules to maintain a competitive edge.

- Coordinate with sales, customer service, and operations teams to ensure seamless shipment execution.

Required Skillsets:

- Strong knowledge of international air freight operations, including import/export documentation and customs clearance.

- Proven experience in pricing, rate negotiation, and airline relationship management.

- Excellent analytical and problem-solving skills.

- Sound understanding of IATA and DG regulations.

- Proficient in using freight forwarding software and Microsoft Office tools (Excel, Word, PowerPoint).

- Effective communication and interpersonal skills for coordination with internal teams, carriers, and clients.

- Ability to multitask and work in a deadline-driven environment.

- Strong leadership and team management capabilities.

Preferred Qualifications:

- Master's/Bachelors degree in Logistics, Supply Chain Management, International Trade, or a related field.

- Certification in air cargo or IATA courses is a plus