G4S - Key Account Manager

Description: Job Description Key Account Manager

Employer: G4S Secure Solutions India Pvt. Ltd.

Location: South Zone (PAN-South India)

Department: Operations Support / Business Development

Reporting To: Key Account Lead / Regional Sales Head

Payroll: G4S Secure Solutions India Pvt. Ltd.

- We are looking for a results-driven and client-focused Key Account Manager to join our South Zone operations.

- The role will serve as the single point of contact for strategic client accounts, ensuring service excellence, client satisfaction, account retention, and revenue growth.

- The ideal candidate will bring strong relationship management skills, a service-oriented mindset, and proven experience in handling high-value clients in a distributed service industry.

Key Responsibilities:

Client Relationship & Service Delivery (30%):

- Maintain strong relationships with client stakeholders; conduct regular feedback sessions.

- Drive operations and service delivery teams to maintain high-quality standards.

- Ensure timely contract renewals and manage client retention proactively.

- Track account profitability, risks, and termination signals; implement mitigation actions.

Revenue Growth & Business Expansion (40%):

- Identify opportunities for service expansion and price increases within accounts.

- Map key client stakeholders and develop deep business relationships.

- Lead negotiations for service enhancement contracts and price revisions.

- Work closely with clients to understand evolving business needs and translate them into service offerings.

MIS, Reporting & Reviews (30%):

- Maintain operational dashboards and account reports.

- Conduct periodic reviews with client stakeholders and internal teams.

- Ensure timely submission of MIS and accurate reporting of account performance.

Key Competencies:

- Strong client relationship management and customer service orientation.

- Negotiation and problem-solving skills.

- Analytical mindset with knowledge of financial/account performance metrics.

- Proficiency in CRM systems, Salesforce/automation tools, and MS Office.

- Ability to manage complexity, changing circumstances, and multiple stakeholders.

Qualifications & Experience:

- Minimum: Graduate in any discipline.

- Preferred: MBA / Masters in Sales, Marketing, or Business Development.

Experience:

- 8-10 years of overall work experience.

- Minimum 4-5 years managing large accounts in a distributed service industry (security, facilities management, manpower services, etc.).

- Proven track record in P&L management, revenue growth, and client retention.

Language & Communication:

- Fluent spoken and written English (mandatory and non-negotiable).

- Proficiency in Hindi is desirable.

- Local language (mother tongue of place of posting) is mandatory.

Compensation:

- Salary is negotiable, based on performance during the interview and overall fit.

Why Join G4S Secure Solutions?:

- Work with a global leader in security and risk management services.

- Opportunity to manage prestigious clients across South India.

- Professional growth in a performance-driven and structured environment.