G Square Realtors - Head - Customer Relationship Management

Roles and Responsibilities:

- CRM Strategy & Implementation.

- Handling CRM System Management.

- Oversee Customer Data Management.

- Customer Relationship Management.

- Team Leadership & Development.

- Managing Sales & Marketing Alignment.

- Custocerience Enhancement.

- Reporting & Analysis.

- Reporting & Analysis.

- Compliance.

- Measuring team performance and providing feedback.

- Conducting regular team meetings and training.

- Handling customer escalations and resolving issues.