Role Overview

- The Senior Operations Manager will act as a delegation and pulse check partner for leadership, ensuring structured communication, operational oversight, and improved employee engagement.

- Initially, this role is not about making independent decisions but about serving as a trusted extension of leadership by consolidating information, identifying issues, and shaping actions.

- Over time, with repeated exposure and structured mentoring, the manager will take on greater independent responsibility, learning when to act and when to escalate.

Key Responsibilities

Delegation & Pulse Check

- Ensure operations are running smoothly and all loose ends are tied up.

- Serve as a single funnel of communication, reducing ad-hoc approaches to senior leadership.

- Conduct pulse checks with team members to sense morale, issues, and challenges.

- Document and track recurring concerns across teams.

- Act as the eyes and ears of leadership to spot early risks before they escalate.

- Summarise problems into structured statements rather than raw complaints.

- Escalate to leadership only when guidance or decisions are required.

- Build understanding of recurring patterns and gradually take independent action on standard situations.

- Grow into a decision-making role over time, through training and repeated exposure.

Operations & Organisational Leadership

- Oversee daily operations in the Chennai office, ensuring alignment with business and delivery goals.

- Identify gaps between HR execution and true operational needs, building a bridge where previous hires (pure HR or pure SMEs) have struggled.

- Drive employee engagement programmes with a focus on behaviour, motivation, and professional growth.

- Partner with global delivery leads to strengthen collaboration, governance, and cultural alignment.

- Monitor key operational metrics, recommend improvements, and ensure governance across processes.

- Support change management and adoption of new ways of working, applying behavioural understanding to reduce resistance.

What We Are Looking For

Academic & Professional Background

- Graduate or Postgraduate in Psychology, Organisational Behaviour, HR, or Management.

- 10+ years of operations experience, with at least 5 years in a leadership capacity.

- Strong behavioural and interpersonal background ability to sense issues that are not explicitly spoken.

Preferred Skills & Leadership Attributes

- Mature presence that commands respect, supported by seniority in age and/or experience.

- Empathy and sensitivity in addressing peoples concerns.

- Ability to foster trust between teams and leadership by being approachable.

- Encourages accountability and guides teams toward self-management.

- Strong communication skills; able to summarise issues clearly for leadership.

- Balanced profile: not purely HR, not purely SME but an operations partner with influencing ability.

Why This Role is Different

- Designed to bridge the HR vs Operations gap where traditional hires fall short.

- Direct access to senior leadership as a trusted partner and delegation point.

- Opportunity to apply human psychology to real organisational challenges.

- Early role in shaping operational culture and employee experience in a growing office.

- Progressive path: from structured reporting and pulse checks to independent operational leadership.

What We Offer

- Senior leadership visibility and mentoring from UK and India leaders.

- Opportunity to shape operations and culture for a global consulting business.

- Competitive salary and long-term career progression.

- Exposure to both operational delivery and people-focused leadership.